Job description

About FIND Outdoors:

FIND is a 50+-year-old nonprofit headquartered in Pisgah Forest, NC whose mission is to provide all people with education, recreational and interpretive opportunities about natural resources and cultural history. FIND Outdoors serves over 800,000 visitors each year with over 150 educational and recreational programs, special events, and tours, and manages 15 recreations, education, and camping facilities in North Carolina, Kentucky and Georgia. In addition, FIND offers our visitors forest- related gifts, education resources, and provides partnership opportunities for the health of our forests and the safety of our forest users on public and private lands.

About the Opportunity:

Non- Residential Campground Manager – Morganton Point Recreation Area

The Non- Residential Campground Manager works to enhance support for the mission of education at FIND Outdoors. This role will focus on providing exceptional experiences through the management of the site, which includes overseeing daily operations, ensuring the safety and cleanliness of all grounds, facilities, buildings/collections and equipment with a focus on sustainability and green practices where appropriate. The successful candidate must have the requisite skills to function in this position and will be held to a high standard for customer service, facility maintenance, employee and community relations and will be an ambassador to the FIND Outdoors brand.

Type of Employment: Full time, year round, non-residential

Reports To: Chief Operating Officer

Non- Residential Campground Manager

Scope of Work & Expectations

I. In regards to work schedule, the Campground Manager will:

● Work the hours of 8:30 am. to 5:00 pm for 40 hours a week; will be available after hours, on holidays and weekends as needed due to emergencies; a variable schedule may be required during the peak season of April through October. Campground Manager will live off-site, but must live within a reasonable radius to respond to emergencies in a timely manner.

● Weekend work required

II. In regards to Operations, the Campground Manager will:

● Working in conjunction with the Operations Manager, ensure demographic numbers are being reported at each site on a daily basis/monthly.

● Oversee the proper handling of cash transactions and the operation of reservation kiosks, ensuring compliance with financial policies, accurate daily reconciliations, and adherence to annual budgets

● Share staffing needs with FIND HR manager immediately

● Train, supervise, and schedule campground hosts and seasonal retail staff

● Ensuring proper timekeeping

● In conjunction with the Operations Manager, utilize Rec.gov system to check in visitors and pulling necessary reports on a regular basis.

● Ensure all aspects of safety procedures are being followed

● Perform inspection of grounds and facilities to include- collection of trash & recycling, bathroom cleaning, painting, identifying & correcting hazards, removing graffiti, and proper upkeep of signage & site furniture

● Coordinate with necessary vendors to ensure all maintenance needs are completed in a timely manner

III. In regards to Communications, the Campground Supervisor will:

● Respond to all communication both internal and external in a timely and professional manner.

● Maintain the high functioning relationship with the United States Forest Service Team that has been developed with FIND

● Work with Communications Team (if applicable) to ensure operating dates/times are provided to the public on all platforms.

● Provide Social Media and Communications content as needed.

QUALIFICATIONS OF A SUCCESSFUL CANDIDATE:

1. Managerial experience with strong customer service skills. Experience in preventative and corrective maintenance.

2. Ability to work effectively as both part of a team or independently.

3. General knowledge of record keeping principles.

4. Ability to communicate effectively with the USFS about safe and attractive operations.

5. Ability to supervise seasonal hosts and retail staff.

6. Ability to meet the public and communicate effectively both in person and on the telephone, providing information regarding services and/or programs.

7. Ability to coordinate several projects simultaneously within a strict time frame.

8. Ability to walk up to 1/2 mile daily and lift twenty (20) lbs.

9. Ability to move, lift and utilize handheld gas-powered grounds keeping equipment.

10. Ability to see and hear in to order to safely drive a vehicle and/or golf cart.

FIND Outdoors is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $40,000.00 per year